Introduction

The Broker House Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your information.

What Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address.
• Financial Information: Payment details, transaction history.
• Identification Information: Date of birth, ID numbers.
  
• Technical Information: IP address, browser type, and activity on our website.
  

How We Collect Personal Data

We collect personal information in the following ways:
Information you provide directly.
This includes information you provide when you:

• Complete enquiry forms
• Contact us by phone, email or through our website
• Apply for finance through us
  
• Meet with us or communicate during the broking process
  
• Provide documents for underwriting or due diligence
  

This may include:

• Name
• Address
  
• Contact Details
  
• Identification Documents
• Financial Information
• Property Information
• Company Information

Information collected from third parties

We may also collect personal information from:

• Lenders and funders
• Credit reference agencies
  
• Professional advisers (solicitors, accountants, valuers)
  
• Introducers or referral partners
• Publicly available sources such as Companies House
• Fraud prevention agencies

How We Use Your Data

We use your data for the following purposes:

1. To provide and manage our services.
   
2. To communicate with you regarding our services or promotional offers.
   
3. To comply with legal and regulatory obligations.
4. To improve our website and customer experience.

Legal Basis for Processing

We process personal data based on:
Consent: Where you have provided explicit consent.
Contractual Necessity: To fulfill a contract or provide services.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For business improvement and customer support.

Sharing Your Data

We do not sell your personal data. However, we may share your data with:Service providers for operational purposes (e.g., IT services, payment processors).Regulatory bodies or law enforcement if required by law. We do not transfer personal data outside of the United Kingdom. If this changes in the future, appropriate safeguards will be implemented in accordance with UK data protection legislation

How Long We Retain Your Data

We do not sell your personal data. However, we may share your data with:Service providers for operational purposes (e.g., IT services, payment processors).Regulatory bodies or law enforcement if required by law. We do not transfer personal data outside of the United Kingdom. If this changes in the future, appropriate safeguards will be implemented in accordance with UK data protection legislation

Your Rights

You have the following rights under data protection laws:

• Right of access – You can request copies of your personal data.
• Right to rectification – You can request correction of inaccurate or incomplete data.
• Right to erasure – You may request deletion of your data in certain circumstances.
• Right to restrict processing – You may request that we limit how we process your data.
• Right to data portability – You can request transfer of your data to another organisation.
• Right to object – You have the right to object to the processing of your personal data in certain circumstances, including processing for legitimate interests.
• Rights relating to automated decision-making and profiling – You have the right not to be subject to decisions based solely on automated processing where this produces legal or similarly significant effects.

To exercise any of these rights please contact us using the contact details in this Privacy Notice.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Marketing

We may occasionally contact you regarding services that may be relevant to you.
You have the right to withdraw consent to marketing communications at any time by:

• clicking the unsubscribe link in emails
• contacting us directly
• emailing us at legals@thebrokerhouse.co.uk

Data Security

We implement robust security measures to protect personal data against unauthorized access, alteration, or destruction.

Contact Us

If you have any questions or wish to exercise your data protection rights, please contact:
Email: legals@thebrokerhouse.co.uk
Phone: 020 3861 4051
ICO Number: ZB997854
Post: Data Protection Officer, The Broker House Ltd, St. Georges House, 15 Hanover Sq, London, W1S 1HS

Updates to This Notice

This Privacy Notice may be updated periodically. The latest version will always be available on our website.